Healthcare. We call it peoplecare—and it’s a business. Like no other.
In the healthcare sphere, there’s a lot of talk about data. How it’s gathered, analyzed, integrated, and generally put to the best use. This is critically important information. After all, healthcare is a business, and with better information comes better understanding, better service and better results.
But healthcare is something completely different, too. Are patients customers? Is life-saving care a product? What does efficiency look like here? Or success? The unique nature of human-centered engagement sets this area of service well apart from other industries, and working with a partner that fully considers the broadly singular challenges of healthcare—one that can offer tested, thoughtful solutions at every point of contact—makes all the difference. For both patient and provider.
Recent Healthcare Customers
Specialized Healthcare Capabilities
At its core, digital transformation is about improving human experiences. Patient and provider experiences are central in the healing of lives. Through design thinking, UX/UI, and application development, we work with healthcare organizations to innovate toward new and better experiences. This includes product design and development like CareCircle and Kairoi CareLogic as well as mobile and social applications that engage patients in meaningful ways.
What new technologies are successfully used to gain advantage and drive improvement? Healthcare organizations have worked with us on end-user compute projects, platform conversions, cloud migrations, and as a service initiatives.
Analytics means many things for healthcare organizations today. We work on many of those things—enterprise data warehouses, business intelligence platforms, data visualization, advanced analytics, and big data.
Data Integration & Interoperability
To be effective data needs to be in the right place at the right time. Our work ranges from patient portals to concierge medicine to patient contact centers.
Our managed services teams support Fortune 500 and health/life sciences institutions with the everyday system administration skills that inform what we do in design and implementation. We pay attention to running reliable systems so your people can focus on the people and processes that support caregiving.
Does Disaster Recovery keep you up at night?
A data center fire isn’t a good scenario for any business. But in healthcare, critical systems being down can have a truly negative impact on patients, the community and the business. If this message is falling flat in your organization, feel free to share this video to illustrate what might happen if the unthinkable happens.
“I am speechless. From what was a disaster to what has become a miracle, I am grateful and indebted to such dedication, service, and excellence! You all rose to the challenge and found a way to save our situation. I want to thank OST for your true “partnership”. I am without words. All I can say is that I’m grateful to work side-by-side with such a team. You guys are part of what makes Metro special.”
CSO, Metro Health
Patient Experience in the Digital Age
What does patient experience look like in the digital age? Health Systems are in a unique position to support patients even beyond their doors to develop relationships and get the help they need.
In this webinar, we will introduce you to CareCircle. CareCircle serves an unmet need, helping patients and their caregivers share their health journey with friends and family without compromising their private health data or soliciting donations to do so.
So, where do we start?
Our healthcare experience is deep and wide.
We understand that the stakes are high for healthcare organizations.
Let’s talk about where we can help.