Proven IT Experts and Consultants for All Your Managed Services Needs
With global experience and proven success across industries, we can do more than just unburden your IT team so they can drive new business value, innovate, and collaborate across departments. As a strategic partner for your organization, we’ll help achieve your business goals with our proactive approach, deep expertise, and dedication to your success.
Our most popular services include the following:
- Infrastructure Management and Operations
- Cloud Management and Operations
- End User Support Services
- Backup as a Service (BaaS)
- Disaster Recovery as a Service (DRaaS)
- Application Management
- Security Operations
Leverage Your Full Potential
What Are Managed Services?
Managed services involve a strategic partner working with your team to offload highly skilled, highly important operations that “keep the lights on” but don’t necessarily accelerate business growth. For example, monitoring and maintaining your infrastructure, backing up your data, troubleshooting helpdesk requests, and other essential tasks can quickly become an overwhelming time sink for your IT team. These responsibilities hold them back from contributing to cross-functional projects that can drive new business value.
To pay off the technical debt that builds up, especially at larger organizations, a managed service provider (MSP) like OST can perform the functions your business needs and ensure a specific level of quality outlined in a service-level agreement (SLA). This unfetters your team so they can focus on initiatives that accelerate innovation, open up new revenue streams, empower your teams, engage with consumers, and increase operational efficiency.
Why are so many organizations working with MSP vendors? Managed IT services have evolved significantly over the last few decades, and new innovations in cloud computing are continually shifting the landscape for both businesses and managed service providers. The demand for outsourced IT services has also increased in recent years because technology has become an integral part of every department, from product development to marketing and beyond.
By offloading routine tasks, help desk tickets and other tech debt, businesses are able to fully leverage the potential of their internal resources while ensuring the quality and deliverability of their applications, network, and other infrastructure components.
OST’s Managed IT Services
When you work with OST, our experienced, highly skilled experts complete your work effectively and make intelligent decisions at every turn. Everyone on our managed services team has the qualifications and authority to take action when they see an issue or opportunity. We quickly analyze, prioritize, and tackle work that provides the greatest positive impact. And we are continually on the lookout for optimizations and automation that will create new efficiencies and drive lasting value for your business.
At OST, we have a strong foundation of IT service offerings that we tailor to the unique needs and goals of our clients. And as your business evolves, so can our services. Wherever you’re headed, we have the expertise to help you get there. Below are some of the most common services that we provide to our clients.
Managed IT Infrastructure Services
Our infrastructure management and operations services provide everything you need to manage your enterprise data center. We offer engineering, operations, and monitoring support for servers, storage, networks, databases, and middleware across your entire enterprise. We can create and support your automation and DevOps capabilities. We also offer legacy systems support. With over two decades of deep technology experience, our approach concentrates on robust monitoring, root cause problem elimination, automation, and agility to deliver an environment that is reliable, adaptive, and capable.
Cloud Management and Operations
Our Azure and AWS cloud management and operations services include cloud-centric monitoring, management, network operations, security, and more—at the speed a DevOps organization requires. Whether you need expert cloud help with the basics or you need end-to-end cloud solutions, OST has you covered with strategic offerings that make sense for your organization.
End User Support Services
Our enterprise end user support services include a service desk, deskside support, advanced ticketing tools, procurement and catalogue management, desktop and mobile device management, software packaging, desktop lifecycle management, patch management, inventory and asset management, and more. We understand enterprise operations, leverage an agile ITIL approach, and continuously provide premium customer service. In fact, we’re so confident in our ability to deliver customer satisfaction that it’s a primary component of our SLAs.
Backup as a Service (BaaS)
Effectively securing and backing up your data doesn’t need to be complicated. Our flexible solutions seamlessly integrate with your current environment. We offer enterprise-grade BaaS solutions at a monthly rate. Our solutions are tailored to your needs, which can mean onsite backup to disk, site-to-site replication, cloud backups, or even tape if that makes sense for your business. Secure, encrypted backups are available for:
- Physical and virtual machines
- Windows, Linux, Mac, and other operating systems
- SQL, Exchange, and other database systems
- Hyper-V and VMware
- Files, folders, images, system states, and more
Disaster Recovery as a Service (DRaaS)
Disaster recovery (DR) goes beyond simply backing up your data. DR provides a total backup of your data and applications, the systems and processes necessary to get your DR environment online, and regular testing to ensure that you’re covered. If an outage does occur, your DR environment allows users to continue utilizing applications with minimal interruption. With cloud-based DR, your environment can also act as a testing space or as an overflow if you experience sudden demands. (And having DR in the cloud means you pay for it only when you use it.)
Application Managed Services
Few application managed service providers offer the breadth and depth of OST’s experience and expertise across platforms and industries. Our application managed services (AMS) team will help offload operations and ongoing management for key business applications in your environment. OST experts can administer systems such as SAP, Infor LN, Baan, Peoplesoft, and many others, including highly specialized and niche software for electronic health records (EHR) and ancillary clinical systems. With our highly capable and experienced team covering the essentials, your team can concentrate on evolving business processes and providing cross-functional support. Our approach to application management concentrates on robust monitoring, adapting to changing business needs, partnering with your business to understand and overcome pain points, and ensuring a premium end-user experience.
Our security operations services provide security monitoring, vulnerability management, compliance management, active threat handling, security governance, and endpoint security services to keep your data secure. If we notice something, we’ll follow up immediately. When it comes to security, we often see organizations struggle in two ways: (1) not defining and implementing security practices or (2) defining security standards and toolsets so daunting they are never fully implemented. When you work with OST, we bring deep technical expertise and security experience across hundreds of organizations to help your business avoid these common pitfalls and thrive.
5 Reasons to Consider a Storage Change
Have you outgrown your storage solution?
IDC (International Data Corporation) expects that by 2020, 60–70% of Fortune 2000 companies will have at least one real-time big data and analytics workload that they view as mission critical to their business. From size and performance to changing financial models, there can be a number of reasons it might be time to re-evaluate your infrastructure.
How Is OST’s Approach to Managed Services Different?
Clients often come to us with a clear need: their team is mired in technical debt, and they need support.
Clients choose OST because we empower organizations with our strategic insights and deep technical expertise in on-prem and cloud infrastructure.
We see beyond the immediate problem of technical debt, and we understand how your IT experts have become mission-critical assets across your entire organization. At OST, we go above and beyond the letter of our agreements to help your teams fully leverage their talent and expertise to create new business value, accelerate innovation, and optimize your operations to gain a competitive advantage.
Our commitment to your success starts with a white-glove onboarding experience. Although every service is different, you’ll always work with a dedicated project manager and technical team through 4 key phases of implementation:
Planning and Policy Documentation
Health Checking and Data Collection
Toolset and System Implementation
Phased Support Transition
Once your solution is live, OST will schedule recurring check-ins to ensure your most important needs are always being met.
Go Beyond Managed Services With OST
Experience is the center of today’s digital universe. Smart and connected products, always-accessible and cross-device applications, increasingly personalized digital communications, one-click shopping, and innumerable other advances have fundamentally shifted consumer expectations. That shift has raised the bar for organizations in every industry. To stay relevant and compete, businesses need to reorient their practices to meet these new needs and expectations. That requires a deep understanding of customers and alignment across teams to deliver a meaningful experience to consumers.
To accelerate business growth, making sure your essential technology infrastructure is secure and operational isn’t enough. Providing 24-hour customer support isn’t enough. Making an app isn’t enough. You need to think bigger and connect with your customers in meaningful ways by creating meaningful experiences. And those experiences are going to require advanced technology capabilities.
At OST, we are uniquely qualified to help businesses overcome the challenges slowing down and blocking their success in this new, experience-driven digital landscape. And that goes beyond managed services. It can involve rethinking your business strategy, using data to gain actionable insights about your customers (and how they’re using your products), freeing up your internal team to focus on innovation, and more.
Learn more about our full suite of digital consulting services.
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Get Started With OST Today!
At OST, our unique expertise in strategy, design, application development, and technical services helps companies reorient their focus onto consumers, align stakeholders across departments, and leverage technology to gain a competitive advantage. Our experts are ready to help you move forward with digital transformation and create new business value. Call (616) 574-3500 or complete a simple form on this page. We’ll get back to you right away!