26% of U.S. adults have a disability. That’s more than a quarter of your customers. It’s more than a quarter of your employees. And disabilities are just one aspect of inclusion. As organizational leaders, we want to create engaging, meaningful experiences for customers and employees of all abilities, ages, economic situations, geographies, languages, education levels, and more.
How can you, as a non-designer, empower customers to purchase your products and services — and help your employees deliver the best service possible? The answer is inclusive design.
Introduce the concept of inclusive design and its applications.
Describe how unintentional exclusive design affects us.
Demonstrate practical ways each of us can contribute to inclusive design.
This event content was created prior to our rebrand and may contain references to our previous name (OST) and brand elements. Although our brand has changed, the information shared continues to be relevant and valuable.
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