Practicing Inclusive Design for Non-Designers

26% of U.S. adults have a disability. That’s more than a quarter of your customers. It’s more than a quarter of your employees. And disabilities are just one aspect of inclusion. As organizational leaders, we want to create engaging, meaningful experiences for customers and employees of all abilities, ages, economic situations, geographies, languages, education levels and more.

How can you, as a non-designer, empower customers to purchase your products and services — and help your employees deliver the best service possible? The answer is inclusive design. During this interactive webinar, OST Sr. Designer Maria Arellano will:

• Introduce the concept of inclusive design and its applications.
• Describe how unintentional exclusive design affects us.
• Demonstrate practical ways each of us can contribute to inclusive design.