Written By

Kiran Patel



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January 2, 2020

Preparing for the New Year: Digital Transformation and more

Digital Transformation 2020

With 2019 behind us and a brand new year upon us, it’s time for your business to tackle digital transformation. At OST, we help you see the bigger picture. To that end, we’ve categorized and curated some of our most popular content in a few key areas to make it easy for you to get up to speed as you set off on your digital transformation journey.

And if you’re looking for a key takeaway, here it is: customers have to be placed at the forefront of your business and product development. Consumers have a world of options available to them, and they will leave your brand to find a better experience at a moment’s notice.

Digital Transformation Essentials

You’ve heard the term digital transformation. But what does it mean? In this article, we begin to lay out the process of digital transformation by examining how it places the customer’s journey at the forefront of innovation, product development, and other business processes.

At the core of change management and transformation is communication. One of the most effective communication strategies, no matter your audience, is storytelling. How are you telling your innovation story?

Connected Products

At OST, we help product and medical device companies design, build, and manage smart, connected products and the infrastructure to support them. This content will help answer questions and prepare you to advance in the connected product space.

Maybe you’re already making connected products. But are you ready to compete? The first step toward developing competitive product offerings is speaking the same language as the customer. That starts with learning the differences between smart products, connected products, and IoT!

Want to take your connected products to the next level? In this downloadable guide, you will discover tips to connect the previously unconnected and create a world of opportunity for your business through connected products. We share our experience, some possible pitfalls you’ll face in product design and development, and how to set  your organization up for long-term success.


Most healthcare organizations are considering options for extending on-premise infrastructure in the public cloud. In this article, we examine the benefits and high-level process considerations for healthcare cloud adoption.

At OST, we understand the gap between traditional systems and the future of IT, and we know that digital transformation is the path to provide an improved patient experience. Read more about Legacy Health’s savings achieved with the cloud in this case study.

Need Help on Your Digital Transformation Journey? Contact OST

With over two decades of success behind us, we have a depth and breadth of expertise that can help your organization thrive in the ever-changing digital world. Start a conversation with one of our experts, or learn more about some of our most popular service offerings at OST.

We look forward to hearing from you!



Stay up-to-date with OST blog posts.

About the Author

Kiran Sood Patel is the former Managing Editor of The Rapidian and hails from Illinois. Born and raised in the Midwest, she has reported for daily newspapers for years, with experience covering education, business, technology, city government and feature reporting. Prior to moving to Michigan, she worked as a multimedia reporter for The Gazette in Cedar Rapids, Iowa. She holds a Masters in Journalism from Northwestern University in Evanston, Ill. and a Bachelor of Arts in News Editorial Journalism from the University of Illinois at Urbana-Champaign. She is an active volunteer in all communities and cities she has called home. She is the chair of the Diversity and Inclusion committee of the Junior League of Grand Rapids. The Junior League of Grand Rapids is an organization of women committed to promoting voluntarism, developing the potential of women and improving communities through the effective action and leadership of trained volunteers. Kiran has served as the Assistant Chair of Research in Community Impact. She served as JLGR’s Chair of the Beneath the Wreath committee in 2017. She is a past Educational Programming co-chair for the Young Nonprofit Professionals Network of Grand Rapids. In the past, she has volunteered as an adult literacy tutor and with the Junior League of Cedar Rapids for three years in the area of youth aging out of the foster care system. She enjoys baking, reading popular fiction, blogging, writing and being a tourist in her own city. In Grand Rapids, you can find her in search of baked goods, coffee, good food and captivating stories across the city.