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Enterprise Service Management (ESM)

We go to great lengths to keep your systems up, stable, and performing like Broadway stars. We use best practice architecture, advanced monitoring and notification technology, and automation to actively manage critical infrastructure and application platforms. Effective IT services are aligned with the very business priorities they support, taking an active role in driving the best business outcomes.

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  • System Monitoring & Alerts
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Continuity Management
  • Risk Management
  • Capacity Management
  • Service Asset and Configuration Management
  • Event Management
  • Infrastructure Support Services – including support for over 100 technologies and platforms  
  • Application Support Services
  • Platform as a Service, Hardware as a Service, Infrastructure as a Service, X as a Service