Companies can be a bit like shoes. They come in a lot of different shapes and sizes. From sandals to stilettos—they have their own style; they do their own thing. And that’s why we do our own thing. We adapt to the spirit of each individual customer and the way they work. No boilerplate services here.
Adding a new service? No problem. Need to change an SLA? That’s cool. It’s your business. Just know that we’ve got your feet, er back—and the multi-faceted skills to ensure that your projects stay on track and the work gets done.
We don’t operate by the book. Wait…what book? We’re not afraid to trek the road last travelled—when it makes sense for your business—and put these years of experience to work reshaping a new, flexible, and better approach to customer operations.
Some companies deliver only what the agreement states—nothing more. There’s no business as usual at OST. We don’t wait to be asked and we aren’t afraid to tackle the tough stuff…especially if it means making your job a little easier.
It’s tough talk, but it’s the reality out there.
We staff with high-end, experienced resources, allowing us to complete your work more effectively and make the better decisions from the start. Utilizing lower-end or overseas resources may gin up better-looking proposal numbers, but those resources seldom translate into project success. Lack of empowerment. Lack of reporting. Lack of progress. They all equal big problems.
When anyone on our team sees something wrong, they have the authority to do something about it. We’ve got smart people on task…right from the beginning. Problems get fixed. Quickly and for good—so the same issues don’t keep cropping up.
We don’t waste time—yours or ours—shuffling tasks from one queue to another. We quickly analyze, prioritize and tackle the ones with the greatest positive impacts. Our tech experts are efficiency bloodhounds, sniffing out the next improvement or automation to get the job done right, right away.
We care for the servers, applications, databases, and network appliances we support like they’re our own. Seriously. From innovative problem solving to late nights working on a customer’s system, we don’t wait to be asked for help. When the sky is falling, we roll up our sleeves and work to tackle the trouble…without a second thought as to whether it’s in our contract to fix a falling sky. And when we’re speaking with a customer about a project, it’s not about “you” and “us.” Around here, we use the word “we,” and that’s exactly what we mean.
“Most CIOs now want more from their outsourcers than just a quick boost to the bottom line. They want partners that can help them innovate, give them more business flexibility, and deploy scarce IT resources where and when they’re needed.”