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Metro Health

Metro Health is an integrated healthcare system that offers expert, award-winning care from 15 locations in Grand Rapids, Michigan and surrounding areas. Their facilities include Metro Health Hospital, a 208-bed facility that offers general acute care and osteopathic teaching, and physician/outpatient offices located throughout West Michigan. Services offered include nationally-recognized heart & vascular services, various inpatient and outpatient specialty services, a cancer center, and a wellness and community education program. Metro Health also partners with other healthcare providers, a medical education program, and more.

The Value

The project was not delayed and implementation issues were avoided through OST’s  VDI experience and project management methodology. The ongoing support covered by OST continues to help Metro by avoiding costs like training to train staff in a point solution. Instead the Metro staff can be shifted to core business activities providing greater cost to value and improving the work life experience for inhouse  resources. Metro is a great example of an organization that embraces  IT and business alignment.  Working as a combined team allows OST and Metro to continue to innovate, reduce time to production, cut costs, and improve the ROI for Metro’s technology investments.  The overall enhancements from Metro’s use of VDI have produced unprecedented improvements in clinician mobility and patient care.


The Challenge

The in-house staff at Metro Health lacked certain critical skills or depth of experience with VDI after the primary engineer left mid project. Due to the investment in the project there was a high degree of visibility across the company creating pressure to deploy the EUC services on time and successfully – despite the lack of experience.

  • Loss of a key team member threatened the project going off schedule and possibly budget
  • Lack of experience with the new technology
  • Limited staff to provide the ongoing support of the added infrastructure
  • Depth was needed to manage very challenging, complex projects involving other teams, OEMs, vendors, etc.


The Solution

OST Managed Services stepped in to provide the needed depth of skills, where needed without adding headcount or payroll. By providing both the  oversight of systems and resources; the team was able to  mitigate risks, both human and system. With flexible staffing, Metro was able to take advantage of different skills as their needs dictated throughout the lifecycle of the project. In the even greater governance and overall operational maturity helped maintain alignment between IT and business stakeholders.  By providing the ongoing support, OST continues to free up internal resources to innovate.