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Transforming the office environment through Herman Miller connected products

“OST’s work to develop the cloud infrastructure, data analytics, and systems architecture for Live OS has been outstanding. Not only have they helped us to provide our customers with robust, data-driven insights, but they did so in a manner that combined the highest standards for information security with a deep respect for end-user privacy.”

– Alex Cammenga, Sr. Program Manager for Live OS

OST created the cloud architecture and data analytics platform for the Herman Miller Live OS products. Herman Miller Live OS is a digital cloud-connected furniture system, designed to connect workplaces for the benefit of employee’s wellbeing. Live OS includes an app and dashboard to offer data-based insights to help organizations understand employees’ ever-changing needs in the workplace. Once the app has been paired with any connected desk, Live OS provides data and insights so organizations can measure, manage, and optimize their workplaces. Dashboards capture real-time, anonymized data from sensors throughout the office—insights that help control operational costs, improve space utilization, and enhance employee health, performance, and happiness.

Herman Miller is one of the largest office furniture manufacturers in the world. Their award-winning furniture and related services and technologies are available through dealers, retailers, and e-commerce websites around the world.

The Value

“OST’s work to develop the cloud infrastructure, data analytics, and systems architecture for Live OS has been outstanding. Not only have they helped us to provide our customers with robust, data-driven insights, but they did so in a manner that combined the highest standards for information security with a deep respect for end-user privacy.”

– Alex Cammenga, Sr. Program Manager for Live OS

A connected device project is a complex endeavor, with many moving parts and strategic challenges for an organization. For Herman Miller, the value in this project comes from the data collected by the connected desks, data made possible in part by the cloud architecture and data analytics platforms built by OST. As the broker of connectivity, OST created the behind the scenes architecture and platforms that the Live OS system runs on. The data collected provides unique value to three different groups- the end user, the facility managers and ergonomists, and Herman Miller.

 

The Challenge

Once Herman Miller decided to embark on a connected IoT project, they knew they needed to find partners to help. Herman Miller knows furniture, but they were unfamiliar with the technology and strategies needed to connect previously unconnected furnishings. It started with design. Design is a loaded term and means a lot of different things to different people. For OST on this project, design meant making an analytics and cloud infrastructure a reality that kept user’s needs and wants and the hardware’s needs and wants, at the forefront throughout the build. We needed to build the right components and architecture for the system to work, while also making it economical.

The Solution

“OST is a fantastic partner!”

– Ryan Anderson, ‎Director of Commercialization & Business Development, Connected (IoT) Solutions 

The OST team focused on connectivity and processing, so the platform we created for Live OS is responsible for bringing together all of the individual parts to create the connected experience. We are the broker that allows connectivity. There are three categories to break down the type of work we have done, and will continue to do, on the Live OS project; design, build and run. We started with design and architecture, working through the elements needed to make a connected environment. From there, you move on the build. We use an iterative approach, so you are always validating and learning. OST involvement in Live OS goes beyond the build. We will continue to work with Herman Miller post launch of Live OS, running and maintaining the system.

The ecosystem created reliably collects information and provides insight into how people interact with their environments. These new insights provide untapped business value and are a differentiator both for the organizations that purchase the product, and the manufacturer.