Dematic, an ISO 9001 certified company, is a global leader providing an impressive range of intelligent logistics and materials handling solutions.
An international corporation that sells conveyor systems and other warehouse products that range from highly complex scanning systems to solutions for mom and pop shops.
When Dematic customers wanted to get a quote for a one-off set of products to extend an existing or configure a new conveyor line they would have to call their sales person from Dematic. A meeting would need to be scheduled, the sales person would have to understand the customer’s needs and engineering time would have to be invested just to create a quote.
Now a key segment of Dematic customers can use this site to configure their own conveyor lines. They can do the what-if scenarios and get accurate estimates of the conveyor systems and parts they need. Once they are ready to proceed, they can trigger the ordering process right from the site.
Dematic can reach more of their customers because the configurator is there for when their customers need it. The solution OST delivered has led to increased customer satisfaction, more opportunities for Dematic, and better use of sales and engineering resources.
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