Spectrum Health is a not-for-profit system of care dedicated to improving the health of families and individuals. With corporate offices located in Grand Rapids, Michigan, and a footprint that covers the entire state, Spectrum Health provides high quality, high value care to millions of individuals. The organization includes a medical center, regional community hospitals, a children’s hospital, a multi-specialty medical group, affiliated physicians and a nationally recognized health plan, Priority Health.
The final product is a fully functional application, serving the needs of two business’ customers, Spectrum Health and Priority Health. It supports nearly 200,000 users, allowing them to do everything from pay their bills to schedule a visit with their doctor. It was built into four different mobile apps to support users wherever they go. All of this is facilitated by OST’s technical skills, architectural expertise, and enthusiasm for partnering with other like-minded technologists.
Spectrum Health had an existing patient portal called MyHealth that, while serving many customer needs, had issues such as: difficulty with expansion and trouble with mobile devices. They needed a solution that could solve the existing problems, be easily expandable, and would work within their existing infrastructure. Of course, it also had to be done with the absolute minimum disruption to current users
OST partnered with Spectrum Health and several other local technology companies to create a drop-in replacement for the old MyHealth site. Built on a similar foundation to the legacy tool, it could be easily deployed onto the same cloud instances, using the same skill sets as before. The new Spectrum MyHealth is the combined work of at least six different interdisciplinary development teams, and needed to be very carefully designed to allow for such extreme collaboration.